FAQ

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, digital wallets (such as Shop Pay, Apple Pay, and Google Pay where available), and other secure methods shown at checkout.

Q: Is my payment information secure?
A: Yes. Our checkout uses SSL‑encrypted connections and reputable payment processors, so your card details are transmitted securely and are not stored on our servers.

Q: When will I be charged for my order?
A: You are charged at the time of checkout once your payment is authorized and your order is successfully placed.

Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel an order, contact us as soon as possible. If the order has not been processed or shipped, we will do our best to help. Once shipped, changes or cancellations are no longer guaranteed.

Shipping & Delivery

Q: Where do you ship from?
A: All orders are fulfilled from our location at 21431 San Simeon Way apt 211, Miami, Florida 33179, United States.

Q: Do you ship internationally?
A: Yes. We ship within the United States and to many international destinations, including the United Arab Emirates, Austria, Australia, and more, with economy and express options at checkout.

Q: What are your shipping options and delivery times?
A: In the U.S. we offer Economy (about 5–8 business days) and Standard (about 3–4 business days). Internationally, Economy International (about 6–18 business days) and express services like DHL Express and USPS international are available where supported. All delivery times are estimates and start after processing.

Q: How much does shipping cost?
A: Eligible orders may qualify for free shipping. Otherwise, shipping costs depend on destination, weight, and service level and are clearly shown at checkout before you pay.

Q: How do I track my order?
A: Once your order ships, you will receive a shipping confirmation email with tracking details (when available for the chosen service). Tracking updates may take 24–48 hours to appear.

Returns, Refunds & Exchanges

Q: What is your return policy?
A: We offer a 30‑day return window from the date of delivery. Items must be unused, in original condition, and include all tags and packaging. Returns are accepted with free return shipping, no restocking fee, and currently no final sale items.

Q: How do I start a return?
A: Email Support@BAGNEX.shop with your order number, the item(s) you want to return, and the reason. We will confirm eligibility and, if approved, send you a prepaid return label and instructions.

Q: Do I have to pay for return shipping?
A: No. Approved returns within the 30‑day window include free return shipping using the label we provide.

Q: When will I receive my refund?
A: After your return is received and approved, refunds are typically processed within 5–10 business days back to your original payment method. Your bank or payment provider may take additional time to post the amount.

Q: Can I exchange an item?
A: Yes. If you need a different size, color, or a replacement for a damaged or defective item, contact us with your order details. We will guide you through the exchange process.

Products & Inventory

Q: An item I want is out of stock. What can I do?
A: Some items may sell out due to high demand. You can check back later to see if it is restocked, or contact us for more information about expected availability.

Q: Are the product photos accurate?
A: We aim to show colors and details as accurately as possible, but actual colors may vary slightly due to differences in screens and lighting.

Account & Communication

Q: Do I need an account to place an order?
A: No. You can check out as a guest, but creating an account allows you to view order history and save your details for faster checkout.

Q: How can I contact customer support?
A: You can reach us by email at Support@BAGNEX.shop or by phone at +1 (448) 305‑8158. We aim to respond within 1–2 business days (Monday–Friday, excluding holidays).

Q: I didn’t receive my confirmation email. What should I do?
A: Please check your spam or junk folder first. If you still cannot find it, contact us with your name and the email address used at checkout so we can assist.

Wholesale & Other Questions

Q: Do you offer wholesale or bulk pricing?
A: Yes. For wholesale or bulk order inquiries, email Support@BAGNEX.shop with your business information, location, and estimated order quantities. Our team will respond with more details.

Q: I can’t find the answer to my question here. What should I do?
A: If your question is not covered in this FAQ, please contact us using our Contact Us page or email Support@BAGNEX.shop, and we will be happy to help.